1. Introduction
This Privacy Policy explains how KMG Rentals, LLC handles the information of visitors, customers, and users of the services described on this website. KMG Rentals, LLC is a company incorporated and operating in the United States, with its principal place of business at 1945 E Herbert Ave, Salt Lake City - 84108-1833, United States (US).
The services, tools, and computer systems presented on this website are developed and operated by the developer KMG Rentals. When this policy refers to the Company, it means KMG Rentals, LLC together with the developer KMG Rentals, acting as the developer and operator of the services.
This policy describes the types of information we collect, the reasons we collect it, how we use and share it, and the choices available to you. By using this website, contacting our team, or renting a computer system, you agree to the practices described in this policy. If you do not agree with any part of this policy, please do not use our services.
2. Scope of This Policy
This policy applies to information collected through our website, through email and telephone contact, through rental orders, and through the systems we deliver and support. It covers the full lifecycle of your relationship with us, from the first inquiry to the final return of rented equipment and beyond.
The policy does not apply to websites or services operated by third parties, even when a link to those services appears on our site. It also does not cover information held by the manufacturer of hardware you rent, unless we collect that information ourselves as part of the rental.
Separate agreements may apply when you rent a computer system. If a rental agreement conflicts with this policy, the rental agreement controls for the specific transaction, and this policy controls for the general use of the website and our support services.
3. Information We Collect
We collect information in three broad ways. First, you provide information directly when you contact us or place an order. Second, we collect limited information automatically when you visit our website. Third, we may receive information from third parties who help us operate our business, such as payment processors and delivery partners.
The amount of information we collect is kept to the minimum needed to design, integrate, deliver, bill, and support the systems and services you request. We do not collect information that is not reasonably necessary for those purposes, and we review our collection practices regularly to remove anything that no longer serves the business.
We collect information from businesses and from the individuals who act on behalf of those businesses. Most of the information we hold relates to companies, and we only hold personal information when it is needed to deliver a service or to meet a legal duty.
4. Information You Provide Directly
When you submit a contact form, request a quote, or place a rental order, we collect the details you enter, including your name, your email address, your phone number, your business name, your shipping and installation address, and the details of the systems or services you request. This information is used to prepare a quote, to stage the right equipment, and to communicate with you about the order.
If you create an account for online ordering or service management, we collect the credentials you choose, your contact details, and a record of the orders and invoices associated with your account. Account credentials are protected and are never shared with any third party.
We also collect the contents of messages you send to us by email, by phone, or through our website, because those messages contain the details needed to serve you. This information is used only for the purpose of responding to you and completing your request. If you send us documents, such as a network diagram or a floor plan, we store them securely and use them only for the project they support.
5. Information Collected Automatically
When you visit our website, our servers and analytics tools record standard technical data, including the pages you view, the time of each visit, your browser type, your operating system, your general geographic region, and the internet address from which you connect.
This automatic information helps us understand how visitors use the site, find and repair errors, defend against malicious traffic, and improve the layout and performance of our pages. It is not used to identify you personally unless you are logged in or have otherwise identified yourself to us.
We may combine automatic information with information you have provided, but only where the combination is necessary to serve you, to protect the security of our systems, or to meet a legal obligation. Automatic information is never sold and is never used for advertising that follows you across other websites.
6. Information From Third Parties
We may receive limited information from third parties that support our operations. Payment processors provide us with confirmation that a payment succeeded, along with a transaction reference and the last digits of the payment method for reconciliation. Delivery partners provide shipment status and delivery confirmations. Software vendors provide license confirmations for the applications we install.
We do not buy consumer data from data brokers, and we do not obtain personal information from third parties for marketing purposes. Where third parties send us information, they do so under their own obligations and we use it only for the purposes described in this policy.
If you are referred to us by a partner or a reseller, we may receive your name and contact details from that partner so we can follow up on the introduction. In every such case, the third party has a lawful basis for sharing that information with us.
7. How We Use Your Information
We use the information we collect for the following purposes: to design, integrate, deliver, install, and support the computer systems you rent; to prepare quotes, invoices, and payment records; to communicate with you about orders, deliveries, returns, and maintenance; to provide customer support and resolve disputes; and to improve our website, our systems, and our services.
We may also use aggregated and anonymized information to measure the performance of our fleet, to plan inventory, to schedule technicians, and to publish general statistics that do not identify any individual customer. Aggregated data is used internally and may be shared with partners only in a form that cannot be traced to any person.
We do not sell your personal information to anyone, and we do not use it for advertising profiling. Marketing messages are sent only when you have agreed to receive them, and every such message includes a simple way to opt out. If you opt out, we respect that choice for all future messages.
8. Legal Basis for Processing
Because our customers may be located in jurisdictions with data protection laws, including the General Data Protection Regulation of the European Union, we rely on the following legal bases for processing your information: performance of a contract with you; compliance with legal obligations; the legitimate interests of the Company in operating its business; and consent where you have given it.
Performance of a contract covers the information needed to deliver a rental or a design project. Legal obligations cover record keeping, tax, and fraud prevention requirements. Legitimate interests cover the improvement of our services and the protection of our systems and staff.
Where processing is based on consent, you may withdraw consent at any time without affecting the lawfulness of processing that happened before the withdrawal. Where processing is based on legitimate interests, we balance those interests against your rights and freedoms before we process, and we stop processing where your interests outweigh ours.
9. Sharing and Disclosure of Information
We share your information only where it is necessary to run our business. Categories of recipients include: payment processors who handle transactions; delivery and logistics partners who ship systems; software vendors who confirm licenses; and professional advisors such as accountants and attorneys who provide services to the Company.
We may also disclose information when required by law, by court order, or by a government authority with jurisdiction over us. We will only respond to a lawful request, and we will tell you where we are permitted to do so. We do not share information with law enforcement voluntarily.
In the unlikely event of a merger, acquisition, or sale of assets, customer information may be transferred as part of that transaction, and we will require the buyer to honor this policy. Every third party that receives your information is bound by contract to use it only for the purpose for which it was shared, to keep it secure, and to delete or return it when the purpose is complete.
10. Cookies and Similar Technologies
Our website uses cookies and similar technologies to remember your preferences, to understand how the site is used, and to protect the site from abuse. A cookie is a small text file stored on your device when you visit a website. The cookies we use are generally limited to functional and analytic cookies.
We do not use advertising cookies that track you across unrelated websites. Our analytics are configured to minimize the data collected and to anonymize your internet address before it is stored, so that individual visitors cannot be followed.
You can control cookies through your browser settings, where you can block, delete, or restrict them. If you disable cookies, parts of our website may not function correctly, but you can still contact us by phone or email, and you can still place an order through our team.
11. Data Security
We take reasonable and appropriate measures to protect the information we hold. These measures include access controls, encrypted transmission of sensitive data, secure storage, staff training, and regular review of our security practices. Access to customer information is limited to the employees and contractors who need it to do their jobs.
Our systems are monitored for unusual activity, and software updates are applied promptly to close known vulnerabilities. Paper records that contain personal information are stored in locked facilities and are shredded when they are no longer needed.
No method of transmission or storage is completely secure, and we cannot guarantee absolute protection. In the event of a data breach that affects your information, we will notify you and the relevant authorities as required by law, and we will act promptly to limit the impact and to prevent a repeat event.
12. Data Retention
We retain personal information only as long as needed for the purposes described in this policy. Order records and invoices are kept for the period required by tax and accounting law, which is generally seven years. Contact and support history is kept for a reasonable period so that we can serve you consistently across projects.
Information collected automatically is kept for a shorter period and is aggregated before long-term storage. Quotes that do not lead to an order are kept for a limited period in case you return to us, and are then deleted.
When information is no longer needed, it is deleted or anonymized in a way that prevents it from being linked to you. Our retention schedules are reviewed regularly, and we delete information automatically where our systems allow it.
13. Privacy for Children
Our services are designed for businesses and working professionals. We do not knowingly collect personal information from children, and our website is not directed at children under the age of 13. We do not offer products that are intended for children.
If you believe a child has provided personal information to us, please contact us at the address below and we will delete that information as quickly as possible. Where we are told that we hold information of a child, we treat the deletion request with the highest priority.
Parents and guardians are encouraged to supervise the online activity of children in their care and to contact us if they have any concern about the information a child may have shared with a website, including ours.
14. Your Privacy Rights
Depending on where you live, you may have rights over your personal information, including the right to access it, to correct it, to delete it, to restrict its processing, to receive a portable copy, and to object to processing based on legitimate interests. These rights are explained in this section.
To exercise any of these rights, contact us at order@kmgrentals.lat or by phone at +19288985882. We will respond within the time required by law, usually within 30 days. We may ask you to verify your identity before we act on your request, and we will never charge a fee for a reasonable request.
You also have the right to lodge a complaint with the supervisory authority in your jurisdiction if you believe we have not handled your information lawfully. We ask that you contact us first so that we have a chance to resolve the matter, but the right to complain belongs to you in all cases.
15. International Data Transfers
The Company operates in the United States, and your information may be processed in the United States even if you are located elsewhere. The United States may have different data protection rules than your home country, and those rules may provide a different level of protection.
Where we transfer information to another jurisdiction, we apply appropriate safeguards, including standard contractual clauses and technical and organizational measures, so that your information continues to be protected at a level consistent with this policy.
We do not transfer information to countries without an adequate level of protection unless we have a lawful basis and appropriate safeguards in place. If you have questions about a specific transfer, contact us and we will explain the safeguards that apply.
16. Third-Party Links
Our website may contain links to websites, tools, or services operated by third parties, including software vendors, payment providers, and industry resources. This policy does not apply to those websites, and we cannot control how those parties handle information you share with them.
We encourage you to review the privacy policies of any third-party website before you share information with it. We are not responsible for the practices of third-party websites even when we provide a link to them, and we do not endorse their content unless we say so explicitly.
When you click a link that leaves our website, you leave the scope of this policy at that moment. We recommend that you verify the policies of the destination site and that you never share sensitive information through an unsecured connection.
17. Changes to This Privacy Policy
We may update this policy from time to time to reflect changes in our services, in technology, or in the law. The date at the top of this page shows when the policy was last revised, and the revised version applies from that date.
When we make material changes, we will post a notice on this website and, where appropriate, contact you by email. We will not reduce your rights under this policy without telling you clearly, and we will not apply a materially different policy to information we already hold without your agreement where the law requires it.
Your continued use of our services after changes take effect means you accept the updated policy. If you do not accept the changes, you may stop using the affected services, and your existing agreements with us will continue to be governed by the terms in force at the time they were made.
18. Contact Information
If you have questions, requests, or concerns about this Privacy Policy or about how we handle your information, please contact us. Our team will acknowledge your message within one business day and work to resolve your question as quickly as possible.
KMG Rentals, LLC
1945 E Herbert Ave
Salt Lake City - 84108-1833
United States (US)
Email: order@kmgrentals.lat
Phone: +19288985882
When you write to us about your data, please include your name, the email address you used with us, and a description of your request, so that we can verify your identity and respond accurately. We will never ask you for passwords or payment details in reply to a privacy request.